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Refund Policy

Refund Policy
Effective Date: 10th July 2025
Last Updated: 10th July 2025

At Umoja Publishing, we strive to deliver high-quality services and a fair, transparent experience for all our users. This Refund Policy outlines when and how refunds may be issued.

1. Editorial Services

Refunds for editorial services (e.g. manuscript feedback, critique sessions) are available under the following conditions:

  • Cancellations requested within 48 hours of payment and before any work has begun will receive a full refund. Administration fees may apply.

  • If work has already started, a refund is not possible. We have engaged our staff and disadvantaged other authors to make time for you. 

  • Once the editorial service has been delivered, no refunds will be issued unless there was a service failure or error on our part.

To request a cancellation, contact us at info@umojapublishing.co.uk with your order details.

2. Writing Competitions

  • Entry fees are non-refundable unless the competition is cancelled by Umoja Publishing.

  • If you mistakenly enter the same competition twice or experience a technical issue, please contact us immediately — we may be able to assist before the entry deadline.

3. Digital Content and Downloads

We do not offer refunds for digital products (e.g. downloadable guides, resources, e-books) once accessed or downloaded, in line with UK consumer protection regulations.

If you believe a digital product is defective or not as described, please email us within 7 days of purchase and we’ll do our best to resolve the issue.

4. Service Errors and Disputes

If you feel a service or product was not delivered as promised, contact us within 14 days of purchase. We will assess all complaints fairly and may offer a refund or re-delivery where appropriate.

5. How to Request a Refund

To request a refund or raise an issue, email us at:
info@umojapublishing.co.uk
Include your name, order or entry reference, and a brief explanation.

6. Processing Time

Approved refunds will be issued via the original payment method within 7–10 business days. Processing times may vary depending on your payment provider.

7. Contact Us

If you have questions about this Refund Policy or need help, please contact:
Umoja Publishing Limited
info@umojapublishing.co.uk
 

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